Grievance Procedures The District’s standard policy for any and all claims filed is that the District is a political subdivision of the State of Texas and as such enjoys immunity from suit and liability for alleged claims; the District does not intend to waive its immunity protections beyond waiver pursuant to the Texas Tort Claims Act. In addition to the procedure provided in sections 101.101-101.107 of the Texas Civil Practice and Remedies Code, any aggrieved party will have an opportunity to

Staff Report & Agenda Item Details

Grievance Procedures The District’s standard policy for any and all claims filed is that the District is a political subdivision of the State of Texas and as such enjoys immunity from suit and liability for alleged claims; the District does not intend to waive its immunity protections beyond waiver pursuant to the Texas Tort Claims Act. In addition to the procedure provided in sections 101.101-101.107 of the Texas Civil Practice and Remedies Code, any aggrieved party will have an opportunity to voice concerns or grievances to the District by the following means and procedures: (A) The aggrieved party must first submit written notice to the authorized staff member stating the concern or grievance and the requested result within 30 days of the alleged occurrence. The authorized staff member shall investigate the matter and provide a response to the aggrieved party within five (5) business days after receipt of the written notice of grievance. In the event that the aggrieved party is not satisfied with the resolution, the aggrieved party may proceed with the next step of this procedure. (B) The aggrieved party must submit a written appeal stating the concern or grievance and the desired result to the Office Manager within five (5) business days after receipt of the response from the authorize staff member as stated in (A). The Office Manager shall investigate the matter and provide a response to the aggrieved party within five (5) business days after receipt of the written appeal. If the aggrieved party is not satisfied with the resolution provided by the Office Manager, the aggrieved party may appeal to the General Manager in writing stating the concern or grievance and the desired result within five (5) business days after the receipt of the response from the Office Manager. (C) If the General Manager does not resolve the grievance to the satisfaction of the aggrieved party, the party may appeal the General Manager’s decision, in writing, to the President of the Board of Directors for disposition. The written notice of appeal must be submitted to the District within five (5) business days after the date of the General Manager’s written response to the notice of grievance. (D) Upon receipt of an appeal, the President of the Board of Directors shall review the request and determine the best means by which the grievance shall be resolved. The President may direct that a grievance be heard by the Board of Directors for final disposition, or initially by District staff appointed by the President and serving in an advisory capacity to the Board of Directors. The President shall present the grievance to be heard by the Board of Directors, no later thanthe next scheduled Board Meeting from when the President received the written notice of appeal. Final disposition by the Board of Directors shall be reported to the aggrieved party in writing within five (5) business days after results of the Board Meeting. CCSUD with with ral Manag ral Mana days after days afte neral Mana neral Man may appeal ay appeal isposition. sposition. after th after th Board gr g a written ap written a five (5 (5) bu b

This motion is scored as RESTRAINS_GOVERNMENT (Impact Weight: 7.3/10). Under the Bastiat Liberty Watchdog Index, voting YES on measures that cap or reduce ad valorem tax burdens, expand taxpayer exemptions, retire debt early, enforce competitive bidding caps, or remove regulatory/zoning barriers to private property rights earns a positive Pro-Liberty score.