Leak Adjustment Policy In the event that the amount of a customer’s monthly bill is higher than normal due to leakage, the customer may submit a written leak adjustment request to the District. The District may choose to bill for leakage at an adjusted rate. An account is only allowed one: (1) singular adjustment during a continuous 12- month billing period, and the adjustment shall be for no more than one (1)two single month’s billing cycles if a leak occurs acrossonly two billing cycles. For

Staff Report & Agenda Item Details

Leak Adjustment Policy In the event that the amount of a customer’s monthly bill is higher than normal due to leakage, the customer may submit a written leak adjustment request to the District. The District may choose to bill for leakage at an adjusted rate. An account is only allowed one: (1) singular adjustment during a continuous 12- month billing period, and the adjustment shall be for no more than one (1)two single month’s billing cycles if a leak occurs acrossonly two billing cycles. For a parcel or adjacent parcels under common ownership, the General Manager shall have the sole and unappealable discretion to make adjustments over three billing periods. , regardless of the duration of the leak. Leak adjustments are per account, and only the affected account is eligible for consideration of a leak adjustment. Irrigation leaks are considered homeowner maintenance and will not be eligible for a leak adjustment. This includes, but is not limited to sprinkler heads, sprinkler tubing, sprinkler valves, irrigation controllers, emitters, fittings, drip irrigation tubing, and drip irrigation manifolds. The following conditions apply: (A) The amount of excess water usage reflected in the contested bill must be at least two (2) times the average monthly usage for that customer; (B) The customer must submit documentary evidence that the leak has been repaired, such as a statement from a plumber and/or receipt(s) for parts purchased to repair the leak; and (C) The customer has not received a leak adjustment during the twelve (12) months prior to the request, regardless of the number of meters serving the customer’s property or properties. Meter Tampering and Diversion of Service All meters connected to the District’s water system are the sole property of the District and shall be provided, owned, installed and maintained by the District. Meter tampering, bypassing a meter or service equipment, and diversion of service are prohibited. Meter tampering, bypass, or diversion shall be defined as tampering with a meter or service equipment causing damage or unnecessary expense to the District, bypassing a meter or service equipment, or other instances of diversion of service, such as: Board Packet 04/23/2026 (A) Installing a meter or service equipment without written authorization from the District; (B) Removing or altering locks or shut-off devices installed by the District to discontinue service; (C) Removing, altering or physically disorienting a meter or service equipment; inserting or attaching objects to a meter or service equipment to bypass or divert service; (D) Other electrical and/or mechanical means of tampering with, by-passing, or diverting service; (E) Connecting or reconnecting service without District authorization; or connecting to the service line of an adjacent customer of the District. In addition to any other penalties or remedies provided for in these Rules and Regulations or under Texas civil law, persons who tamper with meters or divert service and unauthorized users of District services may be prosecuted to the extent allowed by law under Texas Penal Code § 28.03 (Criminal Mischief) or § 31.04 (Theft of Service) as appropriate.

This motion is scored as RESTRAINS_GOVERNMENT (Impact Weight: 2.9/10). Under the Bastiat Liberty Watchdog Index, voting YES on measures that cap or reduce ad valorem tax burdens, expand taxpayer exemptions, retire debt early, enforce competitive bidding caps, or remove regulatory/zoning barriers to private property rights earns a positive Pro-Liberty score.