Grievance Procedures The District’s standard policy for any and all claims filed is that the District is a political subdivision of the State of Texas and as such enjoys immunity from suit and liability for alleged claims; the District does not intend to waive its immunity protections beyond waiver pursuant to the Texas Tort Claims Act. In addition to the procedure provided in sections 101.101-101.107 of the Texas Civil Practice and Remedies Code, any aggrieved party will have an opportunity to

Staff Report & Agenda Item Details

Grievance Procedures The District’s standard policy for any and all claims filed is that the District is a political subdivision of the State of Texas and as such enjoys immunity from suit and liability for alleged claims; the District does not intend to waive its immunity protections beyond waiver pursuant to the Texas Tort Claims Act. In addition to the procedure provided in sections 101.101-101.107 of the Texas Civil Practice and Remedies Code, any aggrieved party will have an opportunity to voice concerns or grievances to the District by the following means and procedures: (A) The aggrieved party must first submit written notice to the authorized staff member stating the concern or grievance and the requested result within 30 days of the alleged occurrence. The authorized staff member shall investigate the matter and provide a response to the aggrieved party within fourteen (14) business days after receipt of the written notice of grievance. In the event that the aggrieved party is not satisfied with the resolution, the aggrieved party may proceed with the next step of this procedure. (B) The aggrieved party must submit a written appeal stating the concern or grievance and the desired result to the Office Manager within seven (7) days after receipt of the response from the authorize staff member as stated in (A). The Office Manager shall investigate the matter and provide a response to the aggrieved party within fourteen (14) business days after receipt of the written appeal. If the aggrieved party is not satisfied with the resolution provided by the Office Manager, the aggrieved party may appeal to the General Manager in writing stating the concern or grievance and the desired result within seven (7) days after the receipt of the response from the Office Manager. (C) If the General Manager does not resolve the grievance to the satisfaction of the aggrieved party, the party may appeal the General Manager’s decision, in writing, to the President of the Board of Directors for disposition. The written notice of appeal must be submitted to the District within seven (7) days after the date of the General Manager’s written response to the notice of grievance. (D) Upon receipt of an appeal, the President of the Board of Directors shall review the request and determine the best means by which the grievance shall be resolved. The President may direct that a grievance be heard by the Board of Directors for final disposition, or initially by District staff appointed by the President and serving in an advisory capacity to the Board of Directors. The President shall also determine a reasonable time and place for the grievance to be heard by the Board of Directors, but such hearing shall take place within sixty (60) days of the date that the President received the written notice of appeal. Final disposition by the Board of Directors shall be reported to the aggrieved party in writing. (E) If under this subsection an aggrieved party contests a charge or fee as sole or partial basis of a grievance, the contested charge or fee shall be suspended until such time as the grievance is satisfactorily resolved by the General Manager, the deadline for delivering an appeal to the President of the Board of Directors has passed, or the Board of Directors has rendered its final disposition of the dispute. This provision does not apply to disputed monthly bills pursuant to subsection 16 above. Board Packet 04/23/2026

This motion is scored as RESTRAINS_GOVERNMENT (Impact Weight: 6.5/10). Under the Bastiat Liberty Watchdog Index, voting YES on measures that cap or reduce ad valorem tax burdens, expand taxpayer exemptions, retire debt early, enforce competitive bidding caps, or remove regulatory/zoning barriers to private property rights earns a positive Pro-Liberty score.